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Customer
and Industry Reviews
Customer
Reviews | Industry Reviews
On
behalf of myself and my other colleagues at Wachovia Securities,
thank you for your pro-active quality support of our web conference.
As you know, we had previously used a competitor of yours,
whose system was inferior. But, what really convinced us to
make the switch, was the tremendous service you provided.
As much as technology is important, the human touch can never
be discounted.
In fact, in retrospect, I think we assumed their system was
inferior, since they didn't provide the hands on support and
assistance in helping understand how to use their platform,
as you did. Your attitude truly made us feel as though you
were invested in making our program a success. You were and
are truly our partner in this regard.
Thank
you for reaching out via email, in written correspondence
and in your phone calls to make certain we were prepared for
our current and upcoming events, and for providing resources
to turn around the re-broadcast link in lightening speed.
These are just a few examples of how your attitude and support
made a difference to us. We look forward to the opportunity
to work with you in the future. All of us at Wachovia Securities
extend to you the best wishes for an outstanding new year,
both personally and professionally!
Barbara
Best
Wachovia Securities, Capital Strategies Group
I
wanted to take a moment and let you know how wonderful your
support staff is to work with, particularly Jack Sampogna.
I was hesitant to switch providers, however, after trying your
service for a few conference calls I can say that the quality
is comparable to AT&T, yet your pricing is substantially
lower and the customer support is absolutely fantastic.
I
recently used your WebEx service to present to a large potential
client for our donor management service. Not only did
Jack, in your client service department, take the time to
understand what I needed, he trained my staff on using the
service, and even helped us conduct a test run before we presented
live.
It's
refreshing to do business with a company that has such friendly
and knowledgeable staff and I am very pleased with the savings.
Bruce
Pechacek, COO
Campaign Mail and Data, Inc
I
just wanted to let you know Deirdre did an outstanding job getting
us set up to hold virtual board meetings for our organization.
Some of our board members are computer challenged and Deirdre
was excellent in walking them through the use of Webinars and
getting them feeling confident to accept this way of doing a
meeting. She also quickly and effectively worked through
some last minute technical problems at our first virtual board
meeting.
In
summary, we would not have been able to get our board to accept
this format with out her very able assistance. The board
was so impressed with the product and customer service that
they enthusiastically endorse using your service for future
meetings.
Keith
Mounts, MIS Manager
American Society for Engineering Education
We
began using Web conferencing for sales presentations a year
ago with a different vendor. However, after experiencing ongoing
technical failures during meetings we decided to change to a
new service. Since we began using Communiqué four months
ago the service is extremely reliable and your customer service
staff is terrific. I'm pleased with your affordable Webinar
pricing and great service!
Joel
Plotkin, CEO
Precision Computer Works
We
never had any problems with our existing conferencing provider
for over 10 years so I was hesitant with using another service.
However, since your pricing is competitive and there are no
contracts, I thought we'd use Commence for a few calls and compare
the service.
Not
only have the connections been crystal clear and the quality
outstanding, I find your reservationless service extremely
convenient and customer support is absolutely amazing.
I have never experienced such friendly and knowledgeable staff
that is so passionate about customer service.
I
have already referred several of our clients to Communique
and please feel free to use me as a reference.
Dan
Demaree, President
Demaree Public Relations
I
wanted to let you know that Chris McKinney was very helpful
during our clients large Webinar. We had several high
profile investors attending the call and needed help prioritizing
questions from those individuals during the polling session.
Chris set up a private conference line and stayed on the entire
call to help us administer the polling session and make sure
everything went smoothly.
Great
service!
Lin
MacMaster, President
Strategic Partners Group
I've
been writing about technology companies in my column for years
and its nice to find a company with such passion for customer
service. Excellent connection and sound quality and the pre-call
quality assurance contact was very impressive.
Gary
Arlen, President
Arlen Communications
Contributing Editor, Washington Techway Magazine
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