Operator
Assisted Conference Call
Communiqué
Event Conference Call services provide a suite of Operator Assisted
services for large meetings or high-profile events.
Event calls are ideal for:
- Press
conferences
- Quarterly
earnings calls
- Investor
relations events
- Focus
groups
- Product
rollouts
Typical
Conference Call Structure
Presentations,
announcements, press conferences and calls pertaining to Investor
Relations that include a large number of participants are best accommodated
in the "Listen Only" mode coupled with a Question and Answer (Q&A)
period.
During a Listen Only/Q&A call, conference presenter lines are open
and fully interactive for the duration of the conference. There
is no limitation placed on the number of fully interactive Presenter
lines you can have for your conference. Conferees, on the other
hand, are placed in "Listen Only" mode throughout the presentation
portion of the conference. They are only allowed to speak once the
Q&A session has begun, and they must enter "14" on their touch-tone
phone in order to do so.
The moderator controls the entire conference by way of the Communication
Line. This line gives him or her totally private access to the call
operators and allows the moderator to control sound quality, Q&A
directives, and general call coordination.
Call
Types
Operator
Assisted – An operator connects parties into the conference,
via dialing out to attendees or dial in. The operator can announce
the caller or perform a roll call at the beginning of the conference.
You can listen to sample recordings (male and female voice) from
which to pick your operator from. The participants hear music (or
custom announcement) until you are ready to start. The operator
will then announce the speaker and start the call. You can choose
to have the operator place all lines into listen only mode in order
to reduce background noise. At the end of the call the operator
can open up lines for questions. The operator is available anytime
during the conference by pressing *0. Additional features included:
- Custom announcements
- Private sub-conference
- Participant list
- Recording
- Digital replay
Event
Call – A dedicated operator remains on the call for the
full duration of the conference. Additional features include:
- Call quality monitoring
- Private communication line to the operator
- Q&A session administration
Information
Distribution Options
All
conference participants are able to have conference sensitive documentation
sent to them in minutes.
Blast Fax: This service faxes your conference documents to
everyone on your participant list in just minutes via high-speed
broadcast fax equipment. There is no limit to the number of parties
you can fax to at once. Save yourself the stress of gathering and
sending all these documents, and let Communiqué handle it
all for you!
Blast Voice Messaging: This service informs your clients,
employees, or target audience that you are personally inviting them
to attend a meeting. The notification can be done via telephone
with your voice recording, or developed here at Communiqué with
the script of your choice. This service takes the burden of individual
notification off your to-do list.
Blast E-mail: This service allows you to send information
to a large number of potential call participants simultaneously
via the Internet. You provide the content and addresses and we will
do the rest.
Security
Following
a conferee invitation list allows Communiqué to control participant
access. If a potential participant's name does not appear on the
invitation list, access will be denied or put on hold pending your
approval via the Communication Line.
For general invitation conference calls, all requested participant
documentation is provided to you via facsimile or e-mail report.
Typically requested information might include the caller's name
and company affiliation.
Conference
Recording
You can choose to have your conference call recorded. Tapes or CDs
can be forwarded to one or multiple locations. Your call can also
request re-broadcast immediately following the event through our
Digital Replay service. This service is available to you 24 hours
a day, seven days a week. This is a great alternative for participants
who are unable to attend the live call. Calls can be archived for
up to a year.
Audio
WebStreaming
ConferenceStream is an online audio streaming application that can
be used for standard conference calls, high-profile events, distance
learning classes, seminars, etc. ConferenceStream enables you to
reach thousands of listeners at once for less than the cost of a
standard conference call. Your ConferenceStream conference can be
recorded, indexed, and archived for anyone who missed the live call.
Playback is done via Microsoft MediaPlayer or RealPlayer. Host your
ConferenceStream on the Communiqué ConferenceStream site
and gather important data about your participants.
We
highly recommend Audio WebStreaming for Investor Relations calls
and other calls involving members of the media. Audio WebStreaming
gives the media access to the information you intend to make public,
and prevents them from interrupting during your conference.
All
ConferenceStreams include the following:
- 1 hour event
- 1 month of archiving
- Unlimited number of listeners
- Windows Media and Real Player formats
ViewQ™
Web-Based Audio Conference Q&A Management
ViewQ
is a Web-based conference management tool that simplifies your large
event conference call experience. It enables call moderators to
effectively monitor conference participants and streamline the Q&A
process through a standard Web browser. Call moderators are able
to simultaneously view the participant list and prioritize the Q&A
queue online to maximize meeting time.
Audience
Fastrack™
Audience
Fastrack offers participants advanced invitation and web-based registration
for your large event conference calls. Upon registration each attendee
is assigned a unique PIN code for quicker access into the conference
call. The meeting is more secure and the data gathering feature
gives you valuable attendance information before and after your
conference call.
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