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Home > Products > Audio Conferencing > Operator Assisted Conference Call

Operator Assisted Conference Call
 
Communiqué Event Conference Call services provide a suite of Operator Assisted services for large meetings or high-profile events.

Event calls are ideal for:
  • Press conferences
  • Quarterly earnings calls
  • Investor relations events
  • Focus groups
  • Product rollouts

Typical Conference Call Structure
Presentations, announcements, press conferences and calls pertaining to Investor Relations that include a large number of participants are best accommodated in the "Listen Only" mode coupled with a Question and Answer (Q&A) period.
 
During a Listen Only/Q&A call, conference presenter lines are open and fully interactive for the duration of the conference. There is no limitation placed on the number of fully interactive Presenter lines you can have for your conference. Conferees, on the other hand, are placed in "Listen Only" mode throughout the presentation portion of the conference. They are only allowed to speak once the Q&A session has begun, and they must enter "14" on their touch-tone phone in order to do so.
 
The moderator controls the entire conference by way of the Communication Line. This line gives him or her totally private access to the call operators and allows the moderator to control sound quality, Q&A directives, and general call coordination.

Call Types

Operator Assisted – An operator connects parties into the conference, via dialing out to attendees or dial in. The operator can announce the caller or perform a roll call at the beginning of the conference. You can listen to sample recordings (male and female voice) from which to pick your operator from. The participants hear music (or custom announcement) until you are ready to start. The operator will then announce the speaker and start the call. You can choose to have the operator place all lines into listen only mode in order to reduce background noise. At the end of the call the operator can open up lines for questions. The operator is available anytime during the conference by pressing *0. Additional features included:

  • Custom announcements
  • Private sub-conference
  • Participant list
  • Recording
  • Digital replay

Event Call – A dedicated operator remains on the call for the full duration of the conference. Additional features include:

  • Call quality monitoring
  • Private communication line to the operator
  • Q&A session administration

Information Distribution Options
All conference participants are able to have conference sensitive documentation sent to them in minutes.
 
Blast Fax: This service faxes your conference documents to everyone on your participant list in just minutes via high-speed broadcast fax equipment. There is no limit to the number of parties you can fax to at once. Save yourself the stress of gathering and sending all these documents, and let Communiqué handle it all for you!
 
Blast Voice Messaging: This service informs your clients, employees, or target audience that you are personally inviting them to attend a meeting. The notification can be done via telephone with your voice recording, or developed here at Communiqué with the script of your choice. This service takes the burden of individual notification off your to-do list.
 
Blast E-mail: This service allows you to send information to a large number of potential call participants simultaneously via the Internet. You provide the content and addresses and we will do the rest.
 
Security
Following a conferee invitation list allows Communiqué to control participant access. If a potential participant's name does not appear on the invitation list, access will be denied or put on hold pending your approval via the Communication Line.
 
For general invitation conference calls, all requested participant documentation is provided to you via facsimile or e-mail report. Typically requested information might include the caller's name and company affiliation.
 
Conference Recording
You can choose to have your conference call recorded. Tapes or CDs can be forwarded to one or multiple locations. Your call can also request re-broadcast immediately following the event through our Digital Replay service. This service is available to you 24 hours a day, seven days a week. This is a great alternative for participants who are unable to attend the live call. Calls can be archived for up to a year.
 
Audio WebStreaming
ConferenceStream is an online audio streaming application that can be used for standard conference calls, high-profile events, distance learning classes, seminars, etc. ConferenceStream enables you to reach thousands of listeners at once for less than the cost of a standard conference call. Your ConferenceStream conference can be recorded, indexed, and archived for anyone who missed the live call. Playback is done via Microsoft MediaPlayer or RealPlayer. Host your ConferenceStream on the Communiqué ConferenceStream site and gather important data about your participants.

We highly recommend Audio WebStreaming for Investor Relations calls and other calls involving members of the media. Audio WebStreaming gives the media access to the information you intend to make public, and prevents them from interrupting during your conference.

 All ConferenceStreams include the following:

  • 1 hour event
  • 1 month of archiving
  • Unlimited number of listeners
  • Windows Media and Real Player formats

ViewQ™ Web-Based Audio Conference Q&A Management
ViewQ is a Web-based conference management tool that simplifies your large event conference call experience. It enables call moderators to effectively monitor conference participants and streamline the Q&A process through a standard Web browser. Call moderators are able to simultaneously view the participant list and prioritize the Q&A queue online to maximize meeting time.

Audience Fastrack™
Audience Fastrack offers participants advanced invitation and web-based registration for your large event conference calls. Upon registration each attendee is assigned a unique PIN code for quicker access into the conference call. The meeting is more secure and the data gathering feature gives you valuable attendance information before and after your conference call.


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