Invoice FAQ's
 
Communiqué Conferencing upgraded our billing platform December 31, 2007. Based on your valuable feedback we've improved the format of the invoice so that it is easier to read. Please note that we are also changing the remittance address for sending payments. For invoice questions or further information on customizing your invite and expense tracking, please contact our Client Account Team at 1-866-332-2255 (option "1").

Payment Remittance: The remittance address is changing as follows:

Remittance address to mail payments for invoices dated 12/4/2007 and before:
Communiqué
PO Box 11679 Dept 562
Newark, NJ 07101-4679

Remittance address to mail payments for invoices dated 12/31/2007 and after:
Communiqué
P.O. Box 409573
Atlanta, GA 30384-1866

How do I read my monthly statement?
Who do I contact for billing questions?
Can I pay my bill by credit card each month?
How do I remit a payment by check?
What are your payment terms?
Can I get copies of my invoices online?
How can I access WebEx usage details for each meeting?

How do I read my new invoice format?
Click here for instructions how to read your invoice.

Who do I contact for questions with my bill?
For questions on invoices, please contact Billing at 1-866-522-6338 option 4 or email billing@communiqueconferencing.com.

Can I pay my bill by credit card each month?
Yes. You may choose to either receive a monthly invoice or have your credit card charged for services rendered each month. We accept Visa, Master Card and American Express credit cards. The description that appears on your credit card statement will change to "ICL* telecon.ser 1-800-340-5870 GA".

How should I remit a payment by check?
For all invoices dated 12/4/2007 and prior, please remit payments to the following lockbox with the account number listed on your remittance slip:
Communiqué
PO Box 11679 Dept 562
Newark, NJ 07101-4679

For all invoices dated December 31, 2007 or after, please remit payments to the following lockbox with your new account number and invoice # listed on your remittance slip:
Communiqué
PO Box 409573
Atlanta, GA 30384-1866

What are your payment terms?
Payment is due within 30 days of the invoice date.

Can I access copies of my invoices online?
Online access to invoice copies is available. Please contact your account manager at 1-866-332-2255 (press option 1) for more information.

How can I access WebEx usage details for each meeting?
You can view a summary report of your meetings, as well as attendee details by:

1. Go to http://communique.webex.com
2. Enter your WebEx user Name and Password under MyCommuniqué on click 'Log In'
3. Click the 'My WebEx tab' at the top left under the Communiqué logo.
4. Select 'My Reports' on left menu
5. Click 'Usage Report'
6. Enter Date Range (up to 90 days), and select 'Display report'
7. In the summary of meetings, click on any one to get a detailed attendee report.
   

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