Moderated conference calls are audio conferencing events monitored and managed by a live operator. Also known as operator assisted conference calling, this conference call service provides better meeting management for large events with enhanced control and productivity.
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How Do Moderated Conference Calls Work?
These fully managed conference calls can be customized and personalized to your business needs before, during and after your conference call. Here’s what a typical moderated conference call looks like:
- Before the conference call, a lot of planning should take place to ensure a flawless call. Event managers handle all call planning, making call reservations with required features, and sending invites. During pre-meeting consultations, you’ll review the call flow and features you want, which may range from custom hold music and scripting to features such as Q&A. During this time, you may also schedule a rehearsal or test call.
- During the conference call, an experienced pool of operators will welcome guests and hosts upon entry. If an attendee report is requested, the operators will take the names and other required information from attendees for a report after the call. Aside from a lead operator, a call may include a supporting operator, an operator dedicated to the answer line and another operator for the communication line (depending on the size, function and customization of your call). The communication line allows you to speak with operators outside of the conference to notify them of technical issues, prioritize questions, get feedback from polls, request dial outs and unmute lines—all while your conference call continues seamlessly. Web-based host controls also provide you with added control over the Q&A and let you see who’s on the line.
- Afterward the conference call, your event manager will send post-meeting attendee reports and any recordings, which may be customized to include audio editing, transcription, and written translation.
When Do You Need a Moderated Conference Call?
- Capacity: Moderated conference call platforms can support a much larger audience vs. an automated conference call service. Some services can scale up to 10,000+ callers.
- Reporting: If you need the names (or other information) of the attendees that joined the call, the only way to get this information is via a moderated conference call. On an automated call where attendees enter a PIN code to join the only information that is available is the phone # (caller ID) of each caller that joined.
- Managed Q&A: if you need a managed Q&A session where attendees are on mute, but individual attendee lines are unmuted for questions.
- Professionalism: Moderators lend professionalism to calls where image matters, like earnings conference calls. Moderators formally introduce speakers and important guests, announce the call agenda and offer special instructions when needed upon guest entry.
- Call Execution: When nothing can go wrong, moderated conference calls ensure a flawless delivery for high-stakes, high-profile events like IR calls. Start on time, end on time and ensure technical glitches don’t occur.
- Security: Using a client-provided approved attendee list, the operators handling the call can validate each attendees and only allow those authorized to enter.